Welcome to the Datanet Support Centre

Our normal support hours are from 9:00am to 5:30pm Monday to Friday, our 24x7 break/fix support hours continue round the clock, support can be contacted on the dedicated number 01252 813396.

Email support@datanet.co.uk for general technical enquiries.

Email abuse@datanet.co.uk to report abuse such as spam, phishing, hacking or DDoS attacks.

In the unlikely event of a MSO (major service outage) which affects most or all of the services from Datanet, we will provide information about the incident on this page. For isolated service issues, details will be posted under the relevant service section on the Network Status page.

Datanet will produce a Post Incident Review for any MSO. This report will be collated and filed in the Post Incident Reviews section below the Network Status page.

Datanet provides Business Class Support across our range of top quality products and services. From state of the art hosting facilities at our Aspen House Datacentre to reliable, high speed broadband and leading edge hardware, we tailor solutions to fit your requirements. Our dedicated Support Team is available for you so we can help your business to work faster and smarter.

Network Status


Read on for a list of any known network service issues.

Read more

Read more

Post Incident Reviews

Root cause and Risk Mitigation

To read in more detail about a specific incident and post review.

Read more

Read more

Planned Maintenance

Planned Network and Facilities Maintenance

An update on any scheduled maintenance on our network or facilities.

Read more

Read more

Datanet Resources

Downloads and useful material

A host of resources from Datanet including downloads, datasheets and white papers.

Read more

Read more

Our Support Team is operational Monday to Friday 8am to 8pm on 01252 813396